Become an Approved SantonViva Seller

Every seller passes through a clear five-stage review before products can go live. This protects customers, strengthens trustworthy sellers and keeps the SantonViva marketplace professional.

Your seller approval journey

1. Application received

Submit your name, business or store name, telephone number, email address and dispatch location. SantonViva confirms receipt and checks that the application is complete.

2. Identity verification

Provide a valid Ugandan National ID or passport and a verified Mobile Money number or bank account belonging to the approved seller or business. Additional business documents may be requested where appropriate.

3. Store setup

Add your store name, logo, banner, short business description, support contact and dispatch information. Store details support fulfilment; the seller responsible for an order must be identified to the customer as required by law. Customers shop and check out through SantonViva.

4. Product review

Submit your first products with clear photographs, accurate titles, honest prices, correct categories, complete descriptions, variations and current stock. SantonViva may request corrections before approval.

5. Approved seller

After identity, store and product checks are completed, SantonViva activates selling access. Approval is not automatic and may be suspended if marketplace, fulfilment or customer-service standards are not maintained.

Product and fulfilment standards

  • Use real, clear product photographs and provide at least two useful images.
  • State the correct brand, model, colour, size, material and key features.
  • Never use misleading prices, false discounts or unavailable stock.
  • Do not list illegal, stolen, counterfeit, dangerous or prohibited goods.
  • Confirm availability promptly and use clean, protective packaging.
  • Use customer information only to fulfil the authorised SantonViva order.
  • Cooperate with SantonViva on delivery delays, cancellations, returns, refunds and disputes.

Commission and seller payment schedule

SantonViva commission is 18% of the item selling price on each successfully completed sale. The seller balance is calculated after applicable refunds, cancellations or adjustments.

  1. An order becomes payout-eligible after delivery is confirmed.
  2. A seven-day clearing period is observed before the balance is cleared. This does not end longer statutory customer rights or warranties.
  3. Eligible balances cleared by Monday at 6:00 p.m. are scheduled for payment on Wednesday.
  4. If Wednesday is a public holiday or payment processing is unavailable, payment moves to the next business day.
  5. Payment is sent to the seller’s verified Mobile Money number or bank account.

A proportionate payout hold may address an identified dispute, refund, reasonable investigation or incomplete verification. SantonViva will explain the basis, amount, review and release conditions where lawful, allow a challenge and release amounts no longer reasonably needed. Agreed contractual terms govern deductions. Sellers receive a transaction statement through the available dashboard or support channel.

Need seller support?

Contact SantonViva on WhatsApp or telephone at +256 700 948 008, or email sales@santonviva.com. Include your registered seller name and the relevant order number when requesting assistance.

Policy clarification updated 9 October 2026. Sellers must honour the current Refund and Returns Policy, including applicable statutory cancellation and refund deadlines. SantonViva operates online from Naggalama, Uganda, under Santon Aura Fashions.