Payment Information

Effective date: 9 October 2026. This page explains payments for SantonViva orders and should be read with the Terms and Conditions and Refund and Returns Policy.

Available methods and total price

Use the methods shown for your order in the official checkout. Availability can depend on the provider and transaction. Flutterwave may process supported card and Mobile Money payments. Cash on delivery, bank transfer or any alternative is available only where expressly confirmed for the particular order. The complete price, including applicable tax, delivery and mandatory fees, must be disclosed and agreed before you are bound to purchase. No additional amount may be taken without authorisation.

Pay safely

Check that you are on santonviva.com or the authorised provider's payment page and confirm the merchant and amount. Do not pay a personal number sent by an unverified seller or rider. Verify unusual instructions using sales@santonviva.com or +256 700 948 008. Never disclose your password, Mobile Money PIN, card security code or one-time code to support, a seller or a courier. A screenshot or SMS forwarded by a buyer does not alone establish receipt; we reconcile with provider records.

Pending failed or duplicate payments

If your account is debited but an order remains unpaid or pending, keep the provider reference and contact support before paying again. We will investigate against the order and payment record. Confirmed duplicate or incorrectly collected amounts will be refunded as due. We may pause fulfilment for a specific, reasonable payment-verification concern and explain the information needed without unnecessary delay. We will not use verification to keep money for an order we cannot supply.

Refunds and disputes

Refunds normally return to the original payment source. An alternative needs agreement and appropriate verification. Do not pay a release fee to receive a refund. We aim to initiate approved refunds within five to ten business days, without extending a statutory deadline. In particular, qualifying cancellation under the Electronic Transactions Act requires a full refund within thirty days of cancellation, subject only to the direct return cost permitted by law. Provider delays will be investigated using a refund reference.

You retain your lawful right to complain to your provider, seek a chargeback, contact a regulator or pursue a legal remedy. Give accurate information and avoid duplicate recovery if another channel has already refunded the same payment. An honest payment dispute is not automatically misuse or fraud.

Business location: Naggalama, Uganda. SantonViva operates online. Contact Santon Aura Fashions at sales@santonviva.com or +256 700 948 008.

Related policies: Terms and Conditions | Privacy Policy | Refund and Returns | Payments | Delivery | Warranty | Cookies | Account deletion.