Privacy Notice for Santon Aura Fashions

Effective Date: 30/08/2026

At SantonViva, operated under Santon Aura Fashions, we respect your privacy. This Privacy Notice explains the personal information we collect, why we use it, when it may be shared, and the choices available to you when you use our Ugandan online marketplace.

2. Who We Are

SantonViva is an online marketplace operating in Uganda. It connects customers with approved independent sellers and coordinates orders, payments, delivery communication, customer support, returns, and related marketplace services. This Privacy Notice applies to santonviva.com and the marketplace services operated under Santon Aura Fashions.

Any personal data you provide or that we collect is managed in compliance with this Privacy Notice and applicable data protection laws in Uganda.

3. The Data We Collect About You

3.1 Personal Data

Personal data refers to any information that identifies you directly or indirectly. We collect the following categories of personal data:

  • Information You Provide to Us:
    • Contact details, including your name, phone number, email address, and delivery address.
    • Payment and transaction information, such as payment status, provider reference, amount, and limited Mobile Money or card details made available by the payment processor. Full card credentials and PINs should be entered only through the authorised payment provider.
    • Account registration details, such as your username and password.
    • Marketing preferences and survey responses.
  • Information We Collect Automatically:
    • Details of your interactions with our website, such as search terms, viewed products, and purchase history.
    • Device information, including browser type, operating system, and IP address.
    • Geolocation data, where applicable.
  • Information from Third Parties:
    • Data from payment processors and delivery partners to facilitate transactions and order fulfillment.

4. Cookies and Other Identifiers

Cookies are small text files stored on your device to enhance your browsing experience. At Santon Aura Fashions, we use cookies to:

  • Remember your preferences and settings.
  • Analyze website traffic and performance.
  • Deliver personalized advertisements.

For more details, please review our Cookies Policy.

5. How We Use Your Personal Data

We use your personal data to:

  • Register and manage your account.
  • Process and deliver your orders.
  • Communicate with you about your orders, account, and promotional offers.
  • Improve our website and services through data analytics.
  • Prevent fraud and ensure security.
  • Comply with legal obligations.

We process your personal data based on the following grounds:

  • Consent: When you opt-in to receive marketing communications or personalized content.
  • Legitimate Business Interests: To improve our services, analyze customer behavior, and secure our platform.
  • Contract Performance: To fulfill your orders and provide requested services.
  • Compliance with the Law: To meet legal obligations such as fraud prevention and tax compliance.

7. How We Share Your Personal Data

We may share your personal data with:

  • Relevant sellers: The seller fulfilling an order may receive the customer name, contact number, delivery location, order contents, and other information reasonably necessary to prepare, dispatch, support, or resolve that order.
  • Payment and technology providers: Payment processors, hosting, security, analytics, communication, and other service providers supporting the platform.
  • Delivery providers: Couriers or riders may receive the information reasonably necessary to collect, deliver, track, or return an order.
  • Legal Authorities: When required to comply with legal obligations or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We aim to share only the information reasonably necessary for the stated purpose. Sellers and service providers are expected to protect personal information, limit its use to authorised activities, and comply with applicable requirements.

8. International Transfers

If we transfer your personal data outside Uganda, we will implement appropriate safeguards to ensure it is protected in accordance with applicable laws.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Notice.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce agreements.

After this period, your data will be securely deleted or anonymized.

10. Data Security

We use reasonable administrative, technical, and organisational measures designed to reduce unauthorised access, loss, misuse, alteration, or disclosure. No online system is completely risk-free, and users should protect their passwords, devices, payment credentials, and one-time verification codes.

You have the following rights regarding your personal data:

  • Access: Request access to your personal data.
  • Update or Delete: Correct or delete inaccurate or incomplete data.
  • Opt-Out: Unsubscribe from marketing communications.
  • Withdraw Consent: Revoke consent for specific data processing activities.
  • Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us using the details provided below.

12. Contact Information

If you have any questions or concerns about this Privacy Notice or how your data is handled, please contact us:

  • Santon Aura Fashions
  • Email: sales@santonviva.com
  • WhatsApp/Phone: +256 700 948 008

We will investigate and respond to your inquiries promptly, ensuring compliance with applicable data protection laws.

13. Updates to This Privacy Notice

Santon Aura Fashions reserves the right to update this Privacy Notice as necessary. Any changes will be posted on this page, and we encourage you to review it regularly.