Help us assist you quickly

When contacting us about an existing purchase, please include your order number, the name used for the order, and a short explanation of the issue. For a damaged, incorrect, or defective product, include clear photographs or video where possible.

Support hours and responses

Messages are reviewed as soon as possible. Response time may vary during weekends, public holidays, and periods of high demand.

Returns and refunds

Contact SantonViva before returning any product. Because products are currently dispatched directly by participating sellers, the correct return instructions and destination must be confirmed for each approved request.

Seller enquiries

Businesses interested in joining SantonViva can use the Sell on SantonViva registration page or contact us through WhatsApp for onboarding guidance.