Vendor FAQs – Santon Aura Fashions (SAF)

This page answers common questions from vendors who want to sell on santonviva.com. If you can’t find what you’re looking for, please contact us and we’ll be happy to help.

1. Who can become a vendor on SAF?
Any individual or business that can supply genuine products and provide good customer service may apply. We welcome fashion designers, boutiques, shoe sellers, electronics shops, cosmetics suppliers, baby shops and more. All vendors must follow our policies and the laws of Uganda.

2. How do I register as a vendor?
To register, go to the “Sell on SAF” or Vendor Registration page and fill in the required details (shop name, email, phone and basic information). After submitting the form, our team will review your application and may contact you for additional information before approval.

3. Is there a registration or monthly fee?
Details about any commissions or fees will be shared with you during onboarding. We aim to keep our fees fair and simple so that vendors can grow with us. In many cases there is no upfront registration fee, only a commission on completed orders.

4. How do commissions work?
SAF may charge a small percentage on each successful order you receive through santonviva.com. The exact commission can vary depending on product category and promotions. You will always be informed of the applicable commission before you start selling.

5. How and when will I get paid?
Customer pays SAF (online or cash on delivery). After the order is delivered and the return period or verification period ends, your earnings are calculated. Payouts are then made to your registered mobile money number or bank account according to our payment schedule, which will be communicated to you during onboarding.

6. Who handles delivery and shipping?
In some locations, SAF may work with delivery partners or riders to deliver orders from vendors to customers. In other cases, vendors may arrange their own delivery based on agreed terms. Delivery options for each product should be clearly discussed and set when you upload products.

7. What products can I sell on SAF?
You may sell any approved products in categories such as fashion, shoes, bags, accessories, beauty, phones, gadgets, baby items and other general products that fit our marketplace. We do not allow counterfeit items, illegal products, harmful substances or anything that violates our policies or the laws of Uganda.

8. How do I upload my products?
Once your vendor account is approved, you can log in to your Vendor Dashboard and add products. You will be asked for product title, description, price, stock, photos, category and variations (for example: sizes and colours). Clear photos and honest descriptions help you get more sales.

9. How should I price my products?
You are responsible for setting your prices, but they should be competitive and include your costs (stock, packaging, delivery agreement and commissions). Remember that customers can compare prices easily, so fair pricing and good quality will help you build trust.

10. What happens if a customer returns my product?
If a customer returns a product because it is defective, not as described, wrong size or wrong item, the order may be refunded or replaced according to our Return Policy. In such cases, the commission may be reversed. We encourage vendors to upload accurate descriptions and inspect items before dispatch to reduce returns.

11. Can my vendor account be suspended?
Yes. SAF may suspend or close a vendor account if there are repeated complaints, fake products, fraud, abusive behaviour, late order handling or violation of our policies. Our goal is to protect customers and serious vendors who are doing the right thing.

12. How do I contact SAF for vendor support?
For vendor-related questions, you can contact us through:

• The Contact Us page on santonviva.com
• Email: support@santonviva.com (edit to your real email)
• Phone / WhatsApp: +256 700 948 008 (edit if needed)

Please mention that you are a vendor or vendor applicant in your message.

13. Can I both buy and sell on SAF?
Yes. You can have a customer account and a vendor account using the same email or two separate accounts. Many vendors also shop from other vendors on santonviva.com.

14. Will SAF help me grow my shop?
Our aim is to build long-term relationships with vendors. Over time we plan to offer training, promotions, featured listings and campaigns that can help you grow your brand and sales on SAF. Vendors who provide good products and great service will naturally receive more visibility.