At Santon Aura Fashions, we value your satisfaction and strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your purchase, our return policy outlines the steps you can take to request a return or exchange.

Eligibility for Returns

You may return an item if it meets the following conditions:

  • The item was purchased directly from our website.
  • The return request is made within 7 days of receiving the item.
  • The item is in its original, unused condition with all tags, labels, and packaging intact.
  • The item is not a non-returnable product (see “Non-Returnable Items” below).

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or tailored items.
  • Intimate wear, such as undergarments.
  • Clearance or final sale items.
  • Damaged items not caused by delivery mishandling.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at sales@santonviva.com or call us at 0700948008 / 0779707524 with your order number, item details, and reason for the return.
  2. Approval: Once your request is reviewed and approved, we will provide you with a return authorization and instructions on how to return the item.
  3. Shipping: Pack the item securely and ship it to the return address provided. Please note that the cost of return shipping is the customer’s responsibility unless the return is due to a defective or incorrect item.

Refund Policy

Once we receive your returned item, we will inspect it and process your refund within 7 business days. Refunds will be issued to the original payment method. Depending on your payment provider, it may take an additional few days for the refund to reflect in your account.

Exchange Policy

If you wish to exchange an item:

  • Contact us with the details of the item you want to exchange and the replacement item you desire.
  • Exchanges are subject to item availability.
  • The exchange process will begin once we receive the returned item in its original condition.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including shipping costs, after verifying the issue.

Late or Missing Refunds

If you haven’t received your refund after the stated period:

  1. Check with your bank or payment provider, as processing times may vary.
  2. If the issue persists, contact us at sales@santonviva.com and we’ll assist you promptly.

Contact Us

If you have any questions or concerns regarding our Return Policy, please feel free to reach out to us:

We appreciate your trust in Santon Aura Fashions and are committed to providing you with the best shopping experience.