Delivery Information

Effective date: 9 October 2026. SantonViva coordinates delivery with the independent seller and the relevant courier. Sellers currently prepare and dispatch their products directly unless a listing states otherwise.

Delivery is limited to locations supported for the particular order. Do not assume collection from a pickup station unless support expressly confirms it.

Cost and delivery period

The delivery location, complete cost and expected period must be disclosed and agreed before you become bound to purchase. The general estimate is three to seven business days after order confirmation, subject to the particular stock, destination and order agreement. A specific agreed delivery date takes priority over a general estimate. Do not assume a product is dispatched merely because payment has been debited.

Unless another period is agreed, the Electronic Transactions Act requires execution within thirty days. If an order is not executed within the applicable period, the consumer may give seven days written notice and cancel as provided by law. If goods are unavailable, the supplier must notify you before the agreed period expires and refund payments within thirty days.

Address recipients and failed attempts

Provide accurate contact and address details, safe access and an authorised recipient. Request any address change through support before dispatch; a change is effective only when confirmed. A further delivery attempt after inaccurate details or an avoidable missed appointment may involve a reasonable additional charge, explained and agreed before that attempt. A missed delivery does not automatically forfeit the product price or remove a statutory cancellation right.

Receipt and problems

Inspect the package where practical and record missing or damaged items promptly. Do not confirm receipt before delivery or provide false delivery codes. A signature, photograph or confirmation records handover; it does not waive rights concerning concealed damage, faulty goods or misdescription. Risk of loss remains with the responsible supplier until receipt by you or an authorised recipient, except for a lawful alternative arrangement you make independently.

If SantonViva sends a four-digit delivery PIN, give it only to your assigned rider after receiving the package. It is different from your Mobile Money PIN, card PIN, payment OTP or account password; never share those payment or account credentials. Use the Track Order page where available, or contact support for a seller-direct delivery update.

Report a delay, loss or damage to sales@santonviva.com or +256 700 948 008 with your order reference. We will coordinate with the seller and courier and explain the next step. A courier investigation does not extend mandatory refund or fulfilment deadlines. Read the Refund and Returns Policy for cancellations and returns.

Business location: Naggalama, Uganda. SantonViva operates online. Contact Santon Aura Fashions at sales@santonviva.com or +256 700 948 008.

Related policies: Terms and Conditions | Privacy Policy | Refund and Returns | Payments | Delivery | Warranty | Cookies | Account deletion.